Saff
Queue management for events and service desks: digital tickets, a calling display and live tracking, in French, Arabic and English.
- G1
- G2
- G3
The problem
A physical queue is invisible to the organiser and frustrating for the public: nobody knows how long the wait will be, and the team has no data on where the bottleneck is.
The outcome
A digital ticket taken on a phone, a calling display per desk, and live tracking for the organiser, with nothing to install.
The context
At the desks of an event, a public office or a trade show, waiting is still handled by guess: you join the queue, you have no idea how long it will take, and the organiser only learns afterwards which position was overwhelmed.
Existing queue systems are designed for permanent installations: physical kiosks, proprietary screens, an annual contract. None of that makes sense for an event lasting three days, or for an organisation that wants to try before investing.
The constraints
- Nothing to install. The public takes a ticket on their own phone.
- Three languages, including Arabic right to left across the whole interface.
- Several desks in parallel calling from the same queue, never serving the same ticket twice.
- A network that is not reliable: on an event site, the connection drops.
What Saff gives an organiser
The public waits without queueing. Everyone takes a ticket from their own phone, sees their position and estimated wait, and is free to move around until their turn.
No hardware to rent or install. No kiosk, no proprietary screen, no annual contract: it works for a three-day event as well as for a permanent desk.
Several desks call in parallel without ever serving the same ticket twice, including at peak.
Three languages, Arabic among them, across the public interface and the agent screen.
The organiser sees the day in real time: current queue, average wait, the desk that is saturating. And after the event, the attendance figures.
Where it stands
The product is in beta: the public interface, the agent screen and the organiser dashboard are in place and working. The current step is go-live on a first event.